Privacy policy
What information we collect, why, and how we look after it.
This policy explains how Chiffon Baking Studio, Coonoor, Tamil Nadu (“we”) handles personal information collected through chiffonbakingstudio.com. To confirm with a legal adviser: wording against the Digital Personal Data Protection Act, 2023 and its rules as they apply to the business.
What we collect
Enquiry forms. When you send an enquiry, we collect the details you enter: your name, your phone number or email address, the course, workshop or topic you’re asking about, an optional preferred date, and your message.
WhatsApp. If you contact us on WhatsApp, your message and phone number are handled through WhatsApp, which is operated by Meta under its own privacy policy.
Analytics. If you allow analytics cookies, Google Analytics records how the website is used, such as the pages visited and buttons clicked. We don’t send your name, phone number, email address or message to Google Analytics.
We don’t ask for payment details, identity documents or other sensitive information through this website.
Why we use it
- To reply to your enquiry and arrange classes or orders you ask about.
- To understand which pages are useful, so we can improve the website (only with your consent).
We don’t sell your information or use it for unrelated marketing.
Where it is stored
Enquiry form submissions are stored in Google Cloud Firestore, part of Google Firebase, which also hosts this website. Firestore keeps this data in Google data centres in the United States.
Service providers
- Google (Firebase Hosting, Cloud Firestore and Google Analytics): website hosting, enquiry storage and, with consent, analytics.
- Meta (WhatsApp, Instagram): only when you choose to contact us on WhatsApp or visit our Instagram profile.
How long we keep it
To confirm: how long enquiry records are kept before they are deleted.
Your choices
You can ask us to access, correct or delete the information you’ve sent us. You can change your analytics choice at any time using “Cookie settings” at the bottom of every page.
Contact
For any question about your information, message us on WhatsApp at +91 93840 22919. To confirm: a contact email for privacy requests, once the public email address is decided.
Changes
We may update this policy. The current version is always available on this page.
